Payment Plan for Water Customers Who Incurred an Unpaid Balance During Executive Order 124
 
Posted on Friday July 31, 2020
 
Executive Orders 124 and 142 which prohibited utility shutoffs for residential customers from March 31 - July 29, 2020 have expired on July 29, 2020. Customers are still responsible for the cost of the utilities they used during that time period that the Executive Orders were in effect.

A payment plan can be set up between the Town of Aberdeen and the water customer to pay on the balance that was incurred from March 31 - July 29, 2020.  The Town strongly encourages anyone that may need time to pay their balance to sign a payment plan to prevent disconnection of service.  The payment plan agreement must be signed in person at the Water Department (115 N. Poplar Street, Aberdeen) by August 11, 2020.

If you have any questions about your water bill or the payment plan, please contact the Water Department at 910-944-7799.

Terms of the payment plan include:
  1. The Agreement for the EO 124 Payment Plan will be between The Town of Aberdeen and the utility customer listed on the agreement.
  2. The EO 124 Payment Plan will only include the debt incurred during the EO 124 active dates which were March 31, 2020 through July 29, 2020. Debts incurred prior to the EO 124 will not be included in the agreement and that debt will be due in full by July 29, 2020. Outstanding debt that is not covered by the EO 124 and is unpaid after July 29, 2020 will be disconnected and full balance will be required to reestablish service.
  3. The utility customer will be required to request the EO 124 Payment Plan on or before August 11, 2020. In the case that the utility customer does not request the EO 124 Payment Plan they will be required to pay the full outstanding balance of their utility bill and utility service will be disconnected until payment is made in full.
  4. The utility customer will be required to fill out, sign and date the EO 124 Utility Payment Agreement in person at the Town of Aberdeen’s Utility Department customer service office, located at 115 North Poplar Street, Aberdeen, NC, 28315. A Town of Aberdeen Utility Department staff member will also be required to sign and date the Agreement. The utility customer will receive a copy of the agreement. Questions pertaining to the EO 124 Payment Plan will be answered by Utility Department staff.
  5. The debt that is covered by the EO 124 Payment Plan will be divided into six (6) equal payments and will be due by 5:00 pm on the twenty fifth (25) of each month. If the payment is not received by 5:00 pm on the due date, the utility service will be disconnected on the next business day. Payments may be made: in person, by phone or online. If the utility customer fails to make a timely payment according to the dates on the EO 124 Payment Plan utility service will be disconnected until the current balance is brought up to date. The utility customer also understands you will be responsible for making all payments on time and will not receive separate billing for the EO 124 Payment Plan on non-billing months.
  6. The EO 124 Payment Plan is separate from the regular billing cycle. The utility customer understands that all due dates will apply to the regular billing cycle and the regular billing cycle will not be included in any payment plan. The regular billing statement will reflect an outstanding balance, but no late fee will be applied to debt covered by the EO 124 payment plan as long as the payment plan is up to date and no payments have been missed.
  7. Partial payments made by the utility customer will automatically be applied to the outstanding balance of the debt incurred from the EO 124.The customer will be required to make full payment of their current billing during a regular billing cycle.
  8. The EO 124 Payment Plan will expire on January 25, 2021. All outstanding debt incurred during the period March 31, 2020 through July 29, 2020, will convert to the normal Town of Aberdeen billing policies.
 
 
Town of Aberdeen NC | 115 N. Poplar Street, Post Office Box 785 Aberdeen, NC 28315
Phone: 910-944-1115
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