Residential Water and/or Sewer Application and Tap Fees

Commercial Water and/or Sewer Application and Tap Fees

Residential Irrigation Application

Commercial Irrigation Application

RPZ Backflow and Test Report

Water and Sewer Rates

Forms and Applications

The Water and Billing Department is primarily responsible for the billing functions related to water and sewer services. This includes initiating accounts, account billing, account inquiries, disconnecting services, and closing accounts.

Questions regarding bills, water meter reading, water and sewer accounts, and past due accounts can be directed to the Water and Billing Department at (910) 944-7799 or 115 N. Poplar Street, Aberdeen, NC.

Billing Clerk
Shelbi O'Brien
(910) 944-7799
sobrien@townofaberdeen.net

Collection Technician
Crystal Cox
(910) 944-7799
ccox@townofaberdeen.net

NEW STATE REGULATIONS EFFECTIVE IMMEDIATELY

IRRIGATION METER REQUIREMENTS:
All new in-ground irrigation systems installed after application of this section that will be supplied water from the Town of Aberdeen water system shall be independently connected to the system and water consumption shall be measured through a separate irrigation meter.

METHODS OF CONNECTION:
An irrigation service line may be installed by a direct tap into the main (separate tap) or by a split line off the non–irrigation service line at a point between the main and the non-irrigation meter (split tap).  Either method of connection shall be performed by the Town of Aberdeen Public Utilities Department or a licensed contractor.  A licensed contractor must obtain a permit from the Town of Aberdeen prior to installing an irrigation service line.

TECHNICAL AND OTHER REQUIREMENTS:
An irrigation service line, the irrigation meter and all related appurtenances shall be installed in accordance with the same regulations, policies and procedures that apply to non-irrigation meters.

Water and Sewer Rates Set to Increase July 1, 2010

The Town Board of Commissioners has approved an increase in water and sewer rates that will take effect July 1, 2010.  The increase will show on the September 1, 2010 water bill.  The new rate structure includes six tiers for customers based on water and sewer usage.  The base fee for water and sewer will also increase.

The new rates can be found by clicking here.  If you have any questions or need more information, please contact the Water Department at 944-7799 or 115 N. Poplar Street.

To Start Service:

If you are buying the property for which you are requesting service, you must come by the Water and Billing Department and fill out a water service application and pay the $20.00 non-refundable processing fee.

If you are renting the property for which you are requesting service, you must come by the Water and Billing Department and fill out a water service application and pay the required deposit of $150.00 and non-refundable processing fee of $20.00 ($170.00).

To set up a business account, you must come by the Water and Billing Department and fill out a water service application and pay the processing fee and/or deposit.  If you are leasing the property then you will be required to pay the deposit of $150.00 and non-refundable processing fee of $20.00 ($170.00).  If you own the property then you will be required to pay the non-refundable processing fee of $20.00.

A valid identification is required to start service.  Please keep in mind that for all types of accounts you must come by the Water Department by 4:30 p.m. to receive connection that day.  All applicable deposits must be paid prior to water being established.
For a water service application, click here.  All applications must be submitted in person to the Water Department located at 115 N. Poplar Street, Aberdeen.  No application will be accepted by fax or mail.
For additional information on the Water and Sewer Deposit Policy, click here.

To Disconnect Service:

All customers must come by the Water and Billing Department to fill out a Water Cut Off Request Form.  A valid identification is required to disconnect service.
 

Billing Procedures:

The Town of Aberdeen is on a bi-monthly billing cycle.  For a schedule of the billing cycle dates, click here.

Water rates are set on a sliding scale, according to volume used. Sewer rates are set on a sliding scale, according to each thousand gallons of water used.

Residential and Business customers are billed bi-monthly.  Bills are mailed on the first working day of every other  month and are considered past due on the 20th of the month at 5:00 p.m.  After the 20th of the month, a 5% penalty or $5.00, which ever is greater, will be added to the bill.  If payment is not received in the office by the 5th of the following month, service will be discontinued on the next working day.  If the 5th falls on Saturday, Sunday, or a holiday, the customer will be given until 5:00 p.m. on the next working day to pay their bill before water is cut off.  Once the account becomes delinquent and appears on the "cut-off list", the customer will be charged $25.00 to reconnect.  The bill, plus the reconnect fee, must be paid before service is restored. 

A $150 deposit and $20 processing fee ($170) is required for residents renting in Aberdeen in order to receive water service.  A $20 processing fee is required for residents that are buying in Aberdeen in order to receive water service.  The Town of Aberdeen will not be responsible for late, undelivered bills, or payments delayed by the U.S. Postal Service.
 

Bill Payment:

There are several ways to pay your bill:

     1.  Come to the Water and Billing Department, which has a drive-up window for your convenience, at 115 N. 
          Poplar Street, Aberdeen and pay by cash, debit/credit card, check, or money order.

     2.  Mail your payment by check or money order to:
          
          Town of Aberdeen
          PO Box 785
          Aberdeen,  NC 28315