The Water and Billing Department is primarily responsible for the billing functions related to water and sewer services. This includes initiating accounts, account billing, account inquiries, disconnecting services, and closing accounts. Questions regarding bills, water meter reading, water and sewer accounts, and past due accounts can be directed to the Water and Billing Department at (910) 944-7799 or 115 N. Poplar Street, Aberdeen, NC.
Due to new state regulations: If you lose water pressure due to a malfunction in the Town's water system due to a water leak or a failure of our telemetry system, you will be required to start immediately boiling your water until we receive a water sample back with acceptable results.
The number of customers without water may be too high for each individual to be notified. However, the advisory will be posted on the Town website and Channel 99 when in effect. Depending on the time and day of week the advisory takes place, it may take 24 to 48 hours for test results. If the test results come back not acceptable, it may take an additional 24 hours for results. After this time frame you may check the Town website, Channel 99, or call 910-944-7799 or 910-944-7012 to see if the Boil Your Water Advisory has been lifted.
This does not apply to minor repair work on your service line, meter repair, or any maintenance from your meter to your home.